CNN Reliable Sources March 10, 2013 15:52:00
Independent person making sure that they're actuallyheard. i mean when i edited a paper i thought i was listening to readers but you want to explain why you made the decisions you made because you're responsible for it. the ombudsman is there, really, to listen and try to connect readers with the people inside the paper who can make a change, make a difference. it's a very different thing than sitting there saying i'll listen to a bunch of readers. >> when there's a big mistake, big scandal sometimes at a. ier, janet cook, famously conducted a huge investigation, four full pages, i always felt...
Source: archive.org