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Bait and switch, fly more, but now they are making it impossible for us to do so. who are the best and worst and what are they doing to keep us from using our miles? >> multiple questions in there. there was a survey done by a company, what they did is went out and tried to book over 6,000 times using frequent flyer programs. they had large disparity in how these companies are responding. it turns out the best is southwest. over 99% ticket availability on the southwest program. only one out of the top five was american airlines. quite training in, worst was 10% availability. if you are going t...

With other airlines. >> they told me, you maybe, u.s. airways or american lines, maybe they have a space. >> not happy with spirit will never ever fly spirit again. i have to pay u.s. air an additional $50 this morning. i already have checked bags on spirit. >> reporter: spirit is low cost airline and some passengers say they can't afford the inflated higher cost tickets. spirit says it offered pilots a 30% raise over five years and hopes to reach a deal that allows the company to continue providing what it calls ultra low fares. the pilots say, quote, we have sacrificed so much to see this co...