BBCNEWS Verified Live June 4, 2024 14:06:00
The concerns of duty of care, privacy, all those things i've talked about, i don't think you take that complaint direct to a presenter. if you just work that through, if anything that comes through or anything that hasn't been verified just gets brought in front of someone, i would say it's important at that point to validate that, to have not just the audience services team but the specialists talk to that individual, understand their concerns and go through that process. but there were only two attempts made to contact the family, one by e—mail, one by phone. does that seem fine to you? i ...