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Group Elite Expands Delivery of Verint Workforce Engagement on Microsoft Azure

Laval, Quebec (PRWEB) October 20, 2021 Group Elite, a world leader in contact center services, today announced their ability to deliver Verint Workforce ....

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Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This ....

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FOREVER 21 Taps Edify for Cloud-native Contact Center and Unified Communications; Sees Double-digit Improvement in Top KPIs

FOREVER 21 Taps Edify for Cloud-native Contact Center and Unified Communications; Sees Double-digit Improvement in Top KPIs
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Get Ahead of the Customer Service Transformation Curve

Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front. ....

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Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions

Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
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Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution.
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
We are happy to launch Agent Assist our latest service helping agents to better serve customers while they are on the call. This service will help to greatly accelerate agent interactions, a key aspect of our mission to transform the user journey during contact center interactions.
BURLINGTON, Mass. (PRWEB)
June 01, 2021
Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving the time to successful resolution. ....

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