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How RPA and AI Are Lending New Helping Hands to Your Contact Center Agents

Brad Beumer, CX & contact center automation lead for UiPath, talks about strategies that bring AI and Robotic Process Automation (RPA) into the contact center. ....

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A Detailed Guide to the Modern Call Center

Today, almost all organizations handle both email and telephone queries. This means the call center and contact center labels are often used interchangeably. ....

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CRM-Systeme: 6 Tipps zur Datenpflege

CRM-Systeme: 6 Tipps zur Datenpflege
computerwelt.at - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from computerwelt.at Daily Mail and Mail on Sunday newspapers.

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Platforms and principles: how to benefit from knowledge management and virtual collaboration

Platforms and principles: how to benefit from knowledge management and virtual collaboration
Six speakers at the Bangalore K-Community meetup share insights on organisational knowledge platforms and global collaboration.
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The Bangalore K-Community is a group of professionals in the knowledge management (KM) space who meet regularly to discuss case studies, advances, and trends in the field. See my takeaways from the earlier meetups on
The recent meetup on
Case Studies and Global Insights featured the KM initiative at HGS, insights on failure storytelling, and a presentation on global virtual collaboration.
The virtual event was hosted by
Dr Molly Chaudhuri, Director at Manel Srinivas Nayak Institute of Management. As the moderator, here are my take clusters of takeaways from the wide-ranging and informative discussions. ....

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