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And error rates and, no, there has not been a need to deploy the queueing system at this point. >> reporter: with the surge of about 375,000 users logging on monday, errors and response times increased, so carney explained consumers were placed in the queue and told to come back at a better time. >> are there other lines? the goal is obviously to enroll more people, right? >> absolutely. >> so if they're still waiting -- >> ed, i would want you to the fact that more people are visiting the site and are able to effectively go from beginning to end when it comes to enrolling than was the case in...

Be signed up in this period. so it's crucial. there's no doubt, those that the back end systems will continue to be a great concern. there's payment mechanisms for subsidies that i think the technical guys have said at hhs haven't even been built yet. we'll focus less on user experience because it will improve and turn our eye to watching whether or not that back end 8:34 form, those back end mechanisms make sure the insurance companies get what they need. i think the website has passed this momentary deadline but no doubt in order for any of this to function properly other the next four month...

The one flaw would be they tried to launch a website without -- like i said, with the end in mind. understanding they had to sign up millions of people on this website. so, just on -- there's a few layers. the first layer is the website you need to go to. the user interface is complicated. the second is the code. there's still test code in that website. when it gets delivered to your computer, it's delivering lot of code that doesn't need to be there. the third component is all the integration to the back end systems. the irs and social security and all the different systems. it is a very comp...

Hundreds of thousands of dollars to integrate 20 or more diven software packages with our shopping carts. we use ebay platform, amazon platform. we have back end systems. >> don't you think they'll integrate it themselves or no? >> no, we have to do the integration and then we have to test it on multiple different browsers, operating systems, phones, tablets. >> right. and, look, as a small business any bit of compliance is a lot, frankly. >> we estimate that our compliance cost will be over $300,000 in the first two years. >> for your company itself? >> yes. that involves the configuration of...

It's going to cost us potentially hundreds of thousands of dollars to integrate 20 or more different software packages with our shopping carts and we have multiple different shopping carts. we used the e-bay platform. we use the amazon platform. we have back end systems. >> don't you think they'll integrate it themselves or no? >> no, we have to do the integration. and we have to test it on multiple different browsers, multiple different operating systems, phones, tablets. >> right. and as a small business, i mean, any bit of compliance is a lot, frankly. >> we estimate that our compliance cos...