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V.a. and why? >> basically what happened is we have the veterans affair department, they were trying to address what you discussed, the backlog problem but the problem is in their attempt to fix that they created a system that actually encouraging employees to only add more to the backlog issue we have right now. >> in terms of why, the more they processed the more likely they get bonuses so process the simple ones and not the complex ones with probably the more catastrophic injuries. >> exactly so what they have, they're awarded on a points system, the more they process, they qualify for bonu...

Backlog is rinking. in the last five months alone, it's down nearly 20%. we're turning the tide. >> the backlog is still way too big, but the backlog, at least, is going the right direction. at the very least, president obama is on the record claiming good news. this has been a bad news and getting worse news story forever, it feels like, but after years of just saying it would get better, now the commander in chief says it is getting better. it has started. i mean, the great assault here, right, the champagne should probably remain on ice, leave the noise makers and party hats in storage, but...

Going the right direction. at the very least president obama is on the record claiming good news. this has been a bad news and getting worse news story forever, it feels like. but after years of just say it would get better, now the commander in chief says it is getting better, it has started. i mean, the great assault here. the champagne should probably remain on ice, leave the noisemakers and the party hats in storage, but let there be cautious optimism. if they really are turning this thing around, it will be cause for real celebration. and we have complained on this show about this backlog...

Backlog is shrinking. in the last five months alone, it's down nearly 20%. we're turning the tide. >> the backlog is still way too big, but the backlog, at least, is going the right direction. at the very least, president obama is on the record claiming good news. this has been a bad news and getting worse news story forever, it feels like, but after years of just saying it would get better, now the commander in chief says it is getting better. it has started. i mean, the great assault here, right, the champagne should probably remain on ice, leave the noise makers and party hats in storage, b...

Specifically deal with the backlog problem. and second white house chief of staff said that white house is considering forming a presidential commission to deal with this problem. now if that sounds familiar to you it is because iraq and afghanistan veterans of america sent 34,000 signatures to the white house last month asking for such a commission. asking for the president to get personally involved in fixing the backlog problem. and now today we learned that the answer from the white house is at least, maybe. well, that maybe, and the extra funding, neither of them is a bottom line improvem...