CNN New Day December 4, 2013 12:44:00
Handlers and some union issues. and allegedly they specifically delayed when the baggage would come out. >> sure. >> i wouldn't voice that complaint to the baggage handler. okay? but the next day i would politely call up in a calm way and say i want to let you know it was disappointing, i had to wait "x" amount of time. >> they sent you a letter saying we've giving you "x" amount of dollars, tens of thousands of miles, enough already. >> no, that's not what happened. >> what happened? >> if they would have done that, i don't think we'd be talking now. they came and said we took it away. no war...