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Answers and different theories, different little things. >> reporter: right away crook went to check one of those theories, a stray bullet perhaps coming through the bathroom window. >> the window was closed but there's no bullet hole. >> reporter: nothing to indicate that anybody fired a shot. >> that's correct. >> reporter: crook returned to the kitchen, and that's when he discovered a gun lying on the kitchen floor. what did you think had happened? >> honestly, i didn't know. >> reporter: was this an accident? an attempted suicide? or something far more sinister? at least for now, those ans...

Into the orem, utah, police department at about 11:00 p.m. that september night back in 2012. >> we got a call of a gunshot wound or some sort of injury. >> reporter: sergeant bill crook went to the truman home. >> so we all kind of rushed to our cars and headed that direction with lights and sirens. >> reporter: on the other end of the phone was conrad, kneeling on his kitchen floor covered in blood and consumed by panic. >> it was devastating. it was a nightmare. you can't even explain it. >> reporter: with one hand he held the phone. with the other, his bleeding wife. >> it was so hard. whe...

Different little things. >> reporter: right away crook went to check one of those theories, a stray bullet perhaps coming through the bathroom window. >> the window was closed but there's no bullet hole. >> reporter: nothing to indicate that anybody fired a shot. >> that's correct. >> reporter: crook returned to the kitchen, and that's when he discovered a gun lying on the kitchen floor. what did you think had happened? >> honestly, i didn't know. >> reporter: was this an accident? an attempted suicide? or something far more sinister? at least for now, those answers would have to wait. heidy w...

Department at about 11:00 p.m. that september night back in 2012. >> we got a call of a gunshot wound or some sort of injury. >> reporter: sergeant bill crook now retired, went to the truman home. >> so we all kind of rushed to our cars and headed that direction with lights and sirens. >> reporter: on the other end of the phone was conrad, kneeling on his kitchen floor covered in blood and consumed by panic. >> it was devastating. it was a nightmare. you can't even explain it. >> reporter: with one hand he held the phone. with the other, his bleeding wife. >> it was so hard. when it's your lov...

Stairs, just this horrific scene. >> reporter: what's conrad doing? >> he's screaming and he's yelling. >> reporter: and, as these police photos make clear, covered in blood. >> i'm asking him, like, conrad, what's going on? what happened here? he said, she was in the bathroom, you know, and just, i don't know what happened. everything was just different answers and different theories, different little things. >> reporter: right away crook went to check one of those theories, a stray bullet perhaps coming through the bathroom window. >> the window was closed but there's no bullet hole. >> repo...