Detailed text transcripts for TV channel - FOXNEWS - 20170422:10:11:00
Not appear to reflect patience or empathy. two values necessary for customer care. in short, we are disappointed by these actions. the american team member has been removed from duty while we immediately investigate this incident. now, in that statement, they also said the woman in the video decided to take a different flight. she was reportedly flying internationally and american says they upgraded her and her family to first class. abby: that's the least they could do. ellison barbara, thank you so much. everyone has cell phones. if something happens, it's going to be caught and aired all ov...