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People. >> the princess stopped to ask mr. mills if he was cold, he burst into tears. >> she kissed chirp. this was not what we've seen on a royal tour before. when you think the royal family, they're looking down on you. diana didn't do that. she proek that mold and did something extraordinary. she got down on the same level as the rest of us. she met us eye to eye. she opened up her arms and took us in. never been done before. >> she got the recognition within that environment of being good at things. she thrived on that. puffs bring soothing softness and relief. a nose in need deserves puff...

And then she met a woman that was quite similar to her. grace kelly had been an actress and married into a big old royal family, just like diana was about to do. >> the charity concert was at the royal opera house and princess grace of monaco. >> a night to remember meetiing princess grace and how serine she was. i remember that evening so well. >> they were supposed to be announcing the budget and they pushed that to the back of the newspaper and the front page of all the newspapers were diana. >> it was the first time that diana realized she had power as a fashion plate and power as an image...

>> came down from balmoral. it rained and rained. >> once they moved her over to kensington palace, she assured me that she was going to be fine in her new life and her new role. >> the diana that was still very much there decided it was just time, patience and adapting all that was needed. >> diana is beginning her married life in london. it was right. we need to produce a baby and hopefully that baby will be a boy. that is how the royal family has worked for 1,000 years. >> a god send. we have a baby on the way. i got married in july and we'll

Have a baby by october. >> if there is one thing about diana, she was born to be a mother. she was magic with children. >> but charles wasn't always there with her. charles was a busy working member of the royal family. that didn't stop when she announced her pregnancy. it couldn't stop. >> being a young pregnant woman with not enough support was not a good place for diana to be. >> diana is a llone and facing early motherhood by herself and has no mother to talk to. is she going to chat with the queen about how warm a mother the queen has been to her own children? no. >> it feeds into her iss...

Will happen. do not approach the queen. do not talk to her. >> i was treated like nobody else's business. nobody asked me the prepare for william. >> william never stopped crying throughout the whole photo court. >> why did she have to go along with it? because that's the way it's always been done. that's the way it is done. and that's the way it always will be done in the royal family. >> it ends with the pictures of the queen. i was excluded totally that day. >> the christening fell into diana's worst fierce of this royal, stuffy protocol. there is literally no getting a away. and it's every...