Super funds need to identify social media posters
In an example, ASIC said: “If Zhang used a social media application (where his username was ‘Z Dizzle’) to post on Big Super’s social media page that he did not want to be contacted, while it may not have been readily apparent to Big Super’s social media team that it was Zhang, we expect that Big Super would take reasonable steps to ascertain the poster’s identity, such as replying to the post asking the customer to provide their name. “If Zhang does not respond or the identity of the poster cannot otherwise reasonably be ascertained, it may not be possible for Big Super to dete...