Improve chatbot adoption through integration
Feb 26, 2021 It doesn’t seem all that long ago that artificial intelligence (AI) chatbots were a new, futuristic-seeming technology, with analysts trying to predict how they might be used. Now you can hardly go onto a website without encountering one. By Brent Haumann, MD of Striata Africa and Byron Wolff, digital product manager at Blue Turtle Technologies But there’s a big difference between simply having a chatbot (sometimes referred to as a virtual assistant) versus making them a successful part of your customer communication strategy. The latter proves successful when you achieve a t...
Source: it-online.co.za