Detailed text transcripts for TV channel - CNN - 20100209:17:07:00
You know, perception plays such a large role in how people view the quality of their cars and trucks. when "consumer reports" does their recommended list, it's based on consumer surveys, so perception and how people feel about their cars plays a big part of this. you're a consumer, you drive a toyota and you hear all about this news and suddenly the steering or the braking issue that, you know, maybe you thought was fine before, you get a little suspicious of your car, and i think what we're seeing a little bit is people, the complaints about these cars are growing because people are more apt ...