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Consumer NZ head of research Jessica Wilson said it was a scenario her organisation often encountered – “companies taking advantage of the person’s situation to sell a product they don’t really need and in some cases can’t afford”. She said, while the Fair Trading Act had provisions for misleading conduct, including unconscionable conduct would mean there would be penalties when behaviour was a “step beyond” misleading, she said. “It’s extra consumer protection from hardline sales… vacuum cleaner salespeople trying to flog a $10,000 vacuum to a frail customer who can�...

SUPPLIED Jean-Pierre Hammond, who lives in a rest home hospital, is upset that he was sent a treadmill despite trying to cancel the order. When Jean-Pierre Hammond’s daughter, Jessica Hammond, found out her 82-year-old father, who uses a wheelchair and lives in a rest home hospital, had been sold a treadmill that retails for more than $2000, she was outraged. That outrage intensified when she obtained recordings of his phone call with the sales operator from television shopping company Brand Developers, in which Hammond can be heard saying repeatedly that he does not want to go ahead with ...