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Business Interviews - Small Business Trends

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Slack's new CEO looks to bring stability after a turbulent period

Slack's new CEO looks to bring stability after a turbulent period
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Bret Taylor's new startup is reimagining customer experience in the era of AI

We have long been familiar with the concept of customer experience, which involves enhancing consumer interactions with firms via digital means. The findings have been varied, with no clear positive outcome. Bret Taylor and Clay Bavor’s new company, Sierra, thinks that AI agents could develop into a crucial technological frontier, similar to websites or mobile …

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How Bret Taylor's new company is rethinking customer experience in the age of AI

Sierra, the new startup from Bret Taylor and Clay Bavor, thinks that AI agents could be the next technology frontier, not unlike websites or mobile apps that came before them: essential digital assets for every company, and ones that could ultimately deliver on the promise of digital customer experience. Whether or not that’s true, the two founders fundamentally see AI agents as a new technology category, providing an entirely new way for customers to interact with brands to improve their overall experience.

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How Sierra is rethinking customer experience in the age of AI

Bret Taylor's new startup, Sierra, is building autonomous AI agents that can help customers resolve issues and complete tasks without human help.

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Adobe has a big hole to fill after the $20B Figma deal falls through

When Adobe and Figma agreed to end their acquisition deal after regulatory pressure, Adobe walked away empty handed.

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Sources confirm that Salesforce intends to announce new Slack CEO next week

Slack CEO Lidiane Jones resigned today to become CEO at Bumble, and TechCrunch has confirmed that a replacement will be announced next week.

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Salesforce launches Einstein Copilot Studio for AI customization

Salesforce introduced Einstein Copilot Studio at Dreamforce in San Francisco today to customize Salesforce’s base Einstein GPT and Copilot offerings. Clara Shih, Salesforce AI CEO, says Einstein Copilot Studio has prompt, skills, and model builders. Shih told , “The first piece is the prompt builder, and this is for customers who want to customize the …

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Salesforce embeds conversational AI across the platform with Einstein Copilot

Salesforce introduced Einstein Copilot today, a conversational bot, available on demand across the Salesforce platform.

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Salesforce introduces Einstein Copilot Studio to help customers customize their AI

Salesforce introduced Einstein Copilot Studio at Dreamforce today to help customers build customized models, prompts and skills

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