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When any structural element of an airplane fails, the result can be fatal. a 747 has a cargo door blown out in mid flight. the decompression is so powerful it sucks two rows of seats and nine passengers out of the plane in a split second. >> this was taken from row 17 aisle seat. >> this video shot by bruce lambert two weeks after the fatal accident documents the aftermath of united airlines flight 811. investigators immediately know the problem centers on the cargo door. they can tell from the gaping hole where it used to be. the key question, why did it explode open, plummeting to the pacifi...

They made a mistake there, they did not fix the problem when they could have fixed it. >> aviation attorney bruce lambert ended up representing 40 of his fellow passengers in lawsuits against united. without admitting any wrongdoing, the airline did settle lawsuits for millions of dollars. >> as i told the lawyers for united, i would much prefer getting on an airplane where nothing happens and have no cases than being on an airplane that blows up at 23,000 feet and represent my fellow passengers. i'll make a deal with any airline i fly on. you get me there safely and i won't represent any pass...

Flying requires trust that all the people involved, ground crews, mechanics, pilots are doing what they're supposed to do. and that the airplane itself will function normally. but for the passengers of this unlucky flight, that trust is about to be shaken, when a cargo door explodes open in midair. >> 1989, i was a practicing trial lawyer in denver. i hadn't had a vacation in about three years. >> bruce lambert is a licensed pilot and an aviation attorney who represents plane crash victims. he never imagined he would end up experiencing and surviving a deadly incident in the sky. >> i had just...

Two years to perform the $2,000 per door upgrade at the airline's expense. when united 811 took off on february 24th, 1989 the deadline was a year away, and the problem was scheduled to be corrected by united two months after the accident. to this day, that angers passenger dick gutschall. seat 7c. >> there was a warning out by the faa that that door had a problem. united chose not to correct it. that's the only thing that really bothered me, because i still fly united. they made a mistake there, they did not fix the problem when they could have fixed it. >> aviation attorney bruce lambert end...

Unlucky flight, that trust is about to be shaken, when a cargo door explodes open in midair. >> 1989, i was a practicing trial lawyer in denver. i hadn't had a vacation in about three years. >> bruce lambert is a licensed pilot and an aviation attorney who represents plane crash victims. he never imagined he would end up experiencing and surviving a deadly incident in the sky. >> i had just completed working extensively on northwest 255, a crash in detroit, michigan. i was about to get started on a new case, continental 1713 in denver, colorado and i had a three-week break in between those two...