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Up and get next to the aircraft. the basket, the hook, the cable everything is locked with ice. so they're not coming in. i'm not going to try to pull them out of an icy basket. so i clip them to the side of the aircraft. they're covered in ice from their waist down. cold, shivering. >> it's a terrifying ride. but the ordeal ends as the helicopter team touches down and rushes the pair to an ambulance. of the dozen or so people trapped in their vehicles, everyone survives the disaster. for responders, it's cause for celebration. >> when the helicopters got there, it was a big relief knowing the...

So it's up to the mother to get herself and her young son into the basket. >> we need help! >> ma'am just try to stay calm. they're coming to you. okay? >> every time the basket touched the water, it was throwing it out away from the car. she was trying to climb through the window and still maintain to get into the basket. so we very concerned if she didn't make it into the basket, she was going to get washed away. >> the basket is now covered in ice and slips from the woman's hands every time she tries to grab hold of it. >> frustration was starting to set in. not just frustration but mild hy...

Aircraft. >> but as they're hoisted to the helicopter, the sergeant realizes the basket is frozen solid. >> the mother and son they come up and get next to the aircraft. the basket, the hook, the cable everything is locked with ice. so they're not coming in. i'm not going to try to pull them out of an icy basket. so i clip them to the side of the aircraft. they're covered in ice from their waist down. cold, shivering. >> it's a terrifying ride. but the ordeal ends as the helicopter team touches down and rushes the pair to an ambulance. of the dozen or so people trapped in their vehicles, every...

Ice and slips from the woman's hands every time she tries to grab hold of it. >> frustration was starting to set in. not just frustration but mild hypothermia. i wanted her to grab that basket more than anything and climb in. >> after several desperate attempts, the mother manages to get herself and her son inside. >> it was a sigh of relief to know i got them. when we get to up to the side of the aircraft. >> but as they're hoisted to the helicopter, the sergeant realizes the basket is frozen solid. >> the mother and son they come up and get next to the aircraft. the basket, the hook, the cab...

From trees on one side, a cable dangling between power lines. getting close to trees. either of them were extremely dangerous. electricity or a cable. one or the other, we were in a tight location. >> there's no time to lose. it's a bitter 20 degrees out and the icy waters are taking a toll. even worse, the wind from the helicopter and force of the water make it too dangerous to lower anyone down for a rescue assist. so it's up to the mother to get herself and her young son into the basket. >> we need help! >> ma'am just try to stay calm. they're coming to you. okay? >> every time the basket t...