Page 46 - Call Centres News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Isn't itjust as simple as that? it is true that many workers will — may say that this kind of levelling of accent may make theirjob easier in the short term. but as i said, it creates other problems, which is that for instance, it increases the deception that a customer has to experience when they are calling a company, and i am sure that many of us have had the experience of doing various technologically mediated interactions where we don't know whether the person on the other end of the line is actually a human or not. and i don't think that customers like to be deceived. in my experience,...

Asia is in the grip of a scamming epidemic, with debt-saddled youngsters from Hong Kong, Taiwan, Thailand, Malaysia and elsewhere being trafficked into shady call centres to defraud their compatriots.

Is to blame, he says, but we will probably never find out who. there is despair here at the damage done, but determination as well to better protect these waterways and the precious life they contain. jenny hill, bbc news. an it company in california says it's developed software that can alter the accents of people working in call centres. sanas says it wants to reduce racist abuse faced by staff in places such as india and the philippines. but critics say the technology is trying to make people sound "white". you're about to hear two voices — the first, a natural one, and the second after i...

That i have documented in my research called — about national identity management, in which workers, as a routine for their interactions, have to change their name, they have to speak in a different type of accent, they have to adopt different conversational styles, and sometimes explicitly lie about where they are. this creates a range of different emotional, psychic, mental, practical problems for workers and they often don't end up staying in thejob for very long, maybe a matter of months, in part because of these kinds of practices. the company, if i canjust come in there, the company sa...

A senior police official said Chinese activities in Nepal have increased to such a large extent that it has become 'Chinatown'. Illegal activities by China is at a all time high in Nepal. This is becoming a serious threat.