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Would have revealed everything. but that night, the camera wasn't working. what happened in those missing minutes? the police, remember, weren't talking to the family. so the family pursued its own line of investigation. we're looking to human trafficking patterns. human trafficking patterns? yeah. you thought that was a possibility? we did, yeah. keith morrison: but that was a dead end. then 34 days into michelle's disappearance the le family contacted us to say they'd begun working with a private investigator, a man named michael frame. and in the midst of his investigation, frame sat down w...

Investigat investigator. wha what happened? >> reporter: what happened to michelle le? vanished on a sunny evening, from a well-lit parking garage under the protective watch of 18 surveillance cameras. detectives with the hayward police department went over this footage again and again. were they missing something? what happened in those minutes after michelle walked out of camera range and before her car went racing out of the garage? >> it was infuriating. there was one camera right above michelle's car. would have revealed everything. but that night the camera wasn't working. what happened ...

Went racing out of the garage? >> it was infuriating. there was one camera right above michelle's car. would have revealed everything. but that night the camera wasn't working. what happened in those missing minutes? the police, remember, weren't talking to the family. so the family pursued its own line of investigation. >> we were looking to human trafficking patterns and -- >> human trafficking patterns? >> yeah. >> you thought that was a possibility? >> we did, yeah. >> reporter: but it was a dead end. then june 30th, 34 days into michelle's disappearance, the le family contacted us to say ...

There was one camera right above michelle's car. would have revealed everything. but that night the camera wasn't working. what happened in those missing minutes? the police, remember, weren't talking to the family. so the family pursued its own line of investigation. >> we were looking to human trafficking patterns and -- >> human trafficking patterns? >> yeah. >> you thought that was a possibility? >> we did, yeah. >> but it was a dead end. then june 30th, 34 days into michelle's disappearance, the le family contacted us to say they had begun working with a private investigator. a man named ...

Went racing out of the garage? it was infuriating. there was one camera right above michelle's car, would have revealed everything. but that night, the camera wasn't working. what happened in those missing minutes? the police, remember, weren't talking to the family. so the family pursued its own line of investigation. we're looking to human trafficking patterns. human trafficking patterns? yeah. you thought that was a possibility? we did, yeah. keith morrison: but that was a dead end. then 34 days into michelle's disappearance the le family contacted us to say they'd begun working with a priv...