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After receiving customer complaints , the Commerce Commission has issued a warning to Cook Straight ferry provider StraitNZ Bluebridge Limited, for potentially misrepresenting consumers rights to compensation when sailings were delayed or cancelled during 2023 ...
It comes after 12 complaints about the company over a string of cancelled trips.
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The Commerce Commission said the ferry provider had "potentially misled" customers, misrepresenting rights to compensation when sailings were cancelled or delayed during 2023.
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