Come back in terms of when there are gaps like this, failings like this, what are they actually do? it’s what are they actually do? it's tric . what are they actually do? it's tricky- there _ what are they actually do? it's tricky. there is _ what are they actually do? it�*s tricky. there is an appeals process in continuing health care, a complaint process, our real concern is that those two processes whilst they do work for some they are very lengthy. if you have an emergency care situation you just don't have months and months to sit in a complaint process hoping that my get resolved. we...