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12 americans. there were little or no apparent repercussions for agents who shot to killeen though they may have had other less lethal options. >> the arizona republic filed more than 120 public records requests, talked with families and witnesses of victims and reached out to border patrol for several interviews that were denied. >> interviews requests that were denied. border control, 21,000 officers? the number of border patrol agents has more than doubled since 2004, there is no signal complaint process if you want to tell someone in authority about misbehavior or abuse you have seen. no s...

809 abuse complaints that made it as far as the internal affairs bureau at the border patrol. a huge number of those complaints, 40% of them, were never resolved. they're still pending, still open, no decision made of any kind. 40%. and the other 60% of the cases where a decision was made, the complaint process was closed out and in 97% of the those cases, where a decision was made, the decision that was made was to take no action. 97%. and that went down quite significantly. we start with 809 complaints. a total of 13 of them result in some action being taken and in most of those 13 cases, th...

809 abuse complaints that made it as far as the internal affairs bureau at the border patrol. a huge number of those complaints, 40% of them, were never resolved. they're still pending, still open, no decision made of any kind. 40%. and the other 60% of the cases where a decision was made, the complaint process was closed out and in 97% of the those cases, where a decision was made, the decision that was made was to take no action. 97%. and that went down quite significantly. we start with 809 complaints. a total of 13 of them result in some action being taken -- yes, that's to scale -- and in...

Advocacy group filed a foya for abuse complaints against border patrol agents. these aren't about deaths, just abuse complaints. again, this is a huge law enforcement force. 21,000 officers. the number of border patrol agents has more than doubled since 2004. okay, this agency is ballooning. how are they doing in terms of discipline and use of force since they've been upscaling so rapidly? again, we have no idea. there's no single complaint process if you want to tell somebody in authority about misbehavior or abuse that you've seen by a border patrol agent. there's no single official complain...

Three-year chunk of some of the complaints filed against them at an agency that doesn't have a single complaint process. these are just the ones that happened to go through an office called internal affairs. well, now the head of the internal affairs office at the border patrol has been fired. he's being kept on at the agency in some other capacity, but he has been relieved of his duties as head of internal affairs as of this week. he's a bush administration era hire, has been at the agency since 2006. in terms of the overall head of this agency, the obama administration just put somebody new ...