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$13b fund's bottom ranking: KiwiSaver provider with lowest satisfaction score (Photo / Getty) Thu, 1 Jul 2021, 8:01AM One of the country's largest KiwiSaver providers has received the lowest ranking when it comes to customer satisfaction. ASB, which manages $13.6 billion in KiwiSaver money and is the second-largest provider, was ranked last in a survey by Consumer New Zealand. Its research found just 43 per cent of ASB's customers were happy with the service they were getting. Consumer NZ chief executive Jon Duffy. (Photo / Supplied) Consumer New Zealand chief executive Jo...

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Consumers rights online is becoming more and more important Consumers rights online is becoming more and more important 31 December 2020 Sue Chetwin has been made a Companion of the New Zealand Order of Merit for the work she did as Chief Executive at Consumer New Zealand. She called out businesses on misleading claims such as greenwashing -- and campaigned for the likes of mandatory standards on sunscreens. Sue Chetwin says these days the internet is becoming a cowboy world for consumers to navigate. She says you make a deal with the devil on Facebook or Instagram when you sign up for fr...