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The results of Consumer NZ’s banking satisfaction survey are in, and yet again the smaller players are outperforming the big banks when it comes to customer service and satisfaction. “Overall customer satisfaction levels at The Co-operative Bank ...
Consumer NZ received over 300 examples of dodgy supermarket specials from eagle-eyed shoppers as part of its campaign to clean up supermarket pricing. Among the examples were: 78 ‘specials’ which, on closer inspection, were not an opportunity to save ...
A Consumer NZ investigation into the green claims on a basket of supermarket goods has found greenwashing claims are rife in Aotearoa. Consumer’s shopping basket included a ‘planet conscious’ air freshener, ‘industrial compostable’ teabags, ...
Australian skincare company, Ego Pharmaceuticals (Ego), has pleaded guilty to two charges under the New Zealand Fair Trading Act, for making unsubstan...
Poor customer service should be the top priority in the NZ Commerce Commission’s work to improve telecommunications retail service quality outcomes fo...