Detailed text transcripts for TV channel - MSNBC - 20100310:20:22:00
Company merck over vioxx. joining us, part of the pr team that handled tylenol and exxon valdez oil spill in 1989. ron, mr. psychotold us he had yet to hear from toyota at all. this story has been around a couple of days. that doesn't sound like a very good way to handle it. >> no. i think toyota has done a few things that are questionable from a business standpoint. one, they haven't been responsive to individuals individually and as a group. the second one and probably in some ways more important, they haven't really taken a consumer standpoint. they haven't tried to understand the situation...
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