Detailed text transcripts for TV channel - MSNBC - 20170416:19:51:00
And still working on trying to figure out what to do next. >> at the most extreme criticism when we look at the environment and the example of dr. david dao, the question is did the airline -- do airlines have too much leeway legally to do more than what we might experience in other consumer transactions specific to airlines now? >> i think the biggest issue is the empathy we have to feel for those employees. those are to professionals. they were asked to do something unprofessional because that was in their handbook. when a handbook becomes handcuffs and when a ceo doesn't empower his people ...