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As photographs and video clips were distributed on social media, aviation security watchdog BCAS issued show cause notices to IndiGo and Mumbai airport operator MIAL over the incident, official sources said on Tuesday.
The sources said the aircraft was allotted a remote bay C-33 instead of a Contact Stand, an aircraft parking stand that is suitable for walking passengers to and from an aircraft from an allocated boarding gate. This further added to passenger woes and deprived them the opportunity to avail basic facilities like rest rooms and refreshments at the terminal, they added.