CRO, CDMO And Those Using Both â Which Customer Segments Were More Affected By COVID-19 And Why? We conducted a blind and independent “voice of the customer” industry survey in late Q4 2020 and into early Q1 2021 with the opt-in online readership of Contract Pharma to ascertain what impact COVID-19 had and was continuing to have on outsourcing decisions for those who sought CRO, CDMO, or both CRO and CDMO services in the global pharmaceutical industry. The insights provided by survey respondents reveal what happened within the outsourcing industry in 2020, where it’s going in 202...