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Toward texas, cynthia's cell service finally cleared. she called the police and got the confirmation. shelley was dead. so, again, she phoned shauna. >> i had to tell her her little sister was dead on the phone. i needed somebody to be there, to be my -- be me in my place. to be, you know, there if the police needed to ask questions and stuff. somebody needed to be there. so i called her. and of course, i hated to devastate her that way over the phone, but she had to know. >> and i just hit the floor. i couldn't stand up, couldn't do anything, couldn't talk, just shocked. >> reporter: did you ...

Guts were kicked out from the inside. that's about the best description i can -- it -- it hurts your whole soul. >> reporter: as they raced back toward texas, cynthia's cell service finally cleared. she called the police and got the confirmation. shelley was dead. so, again, she phoned shauna. >> i had to tell her her little sister was dead on the phone. i needed somebody to be there, to be my -- be me in my place. to be, you know, there if the police needed to ask questions and stuff. somebody needed to be there. so i called her. and of course, i hated to devastate her that way over the phone...

Like, maybe, he had a heart attack or something. >> reporter: just out of the blue? >> out of the blue. >> reporter: frantically, melissa called every number she could back home. >> i called my mom, she didn't answer. i called teddy, my dad's partner, extremely close family friend. and he didn't answer. i called my brother, he said he couldn't talk right now. >> reporter: were you frantic in the sense that you knew something bad happened? >> i didn't know what. i didn't know what level. >> reporter: eventually melissa reached montodo who reluctantly broke the news to her on the phone. he broug...

>> wow, i can tell you at that point your body just gives up because you've been holding on for so long that pressure just goes off your shoulders. but suddenly your legs don't carry you. >> i was a nervous wreck. i couldn't talk. i couldn't -- i felt out of place. i felt like i wasn't supposed to be here. i had a lot of stuff going on in my mind. in minute i thought they were going to come knock on my cel door and say oops we made a mistake, we've got to take you back over there. you know what i'm saying? so we left. there was a lot of protesters outside. his wife, who he'd married since he's...

Toward texas, cynthia's cell service finally cleared. she called the police and got the confirmation. shelley was dead. so, again, she phoned shauna. >> i had to tell her her little sister was dead on the phone. i needed somebody to be there, to be my -- be me in my place. to be, you know, there if the police needed to ask questions and stuff. somebody needed to be there. so i called her. and of course, i hated to devastate her that way over the phone, but she had to know. >> and i just hit the floor. i couldn't stand up, couldn't do anything, couldn't talk, just shocked. >> reporter: did you ...