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$10,000? that's a big risk for them to take without having some data. >> i think the upshot is if you're one of the people who is waiting for the mailman to come to see if you have enough money to stay in business the next month, take some time out and dig into the you were numbers. thanks. looking to earn true customer loyalty? the kind that translates into recommendations and referrals and a better bottom line? here are the five best ways to help the customers find the love. one, end the obstacle course. make sure your clients know how to reach you if they need help. also, send out e-mails...

Towns out there. that pale of the storm itself -- pail hasn't it us yet but it was impressive. >> gregg: adam housley, couldn't come at a worst time. thanks for your report. >> heather: mystery in the middle east, a former f.b.i. agent vuank in iran four years ago, now the state department saying he might still be alive. so where has he been all this time? and someone is having a bad day, a clerk setting this customer off. what set this woman on a one way trip to angryville. zbloost hundred bottles of beer on the wall ♪ ♪ hundred bottles of beer ♪ ♪