Page 14 - Customer Perspective News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Vehicles before and after the remedy is various environmental setting. i believe that only by examining the problem on site can one make decisions from the customer perspective. one cannot read reports or data in the meeting room. through the measures i have just discussed and whatever results we obtain from the investigation, we are conducting in cooperation with nhtsa, we plan to further improve on the quality of the vehicles and the fulfilling the principle of putting the customer first. my name is on every car. you have my personal commitment that toyota will work vigorously and unceasingl...

They use our vehicles. under my leadership, i would like to reaffirm a value of placing safety and quality highest on the list of priorities that we have held firmly from the time we are founded. i will also strive to devise a system in which we can surely execute what we value. third, i would like to discuss how we plan to manage quality control as we go forward. up to now, any decision on conducting recalls have been made by the customer quality engineer division at toyota motor corporation in japan. this division confirms whether there are technical problems and makes decisions on the neces...

We have held firmly from the time we are founded. i will also strive to provide assistance in which we can insure what we value. i would like to discuss how we plan to manage quality control as we go forward. up to now any decisions on conducting recalls have been made by the customer quality engineer division in japan. this division confirms whether there are technical problems and makes decisions of a necessity of recall. however, reflecting on the issues today, we lacked the the customer perspective. to make improvements on this we'll make changes to the recall decision making process. when...