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Horrifying tragedy they witnessed there. what we do know where we stand in the search for a suspect. we'll talk with former massachusetts congressman barney frank. plus, home grown versus foreign acts of terror. how do we know the difference? could this be al qaeda or just al qaeda inspired? we'll talk with senator chris murphy of connecticut about the newtown families caught in the crosshairs of yesterday's attack. more coming up at the top of the hour here on msnbc. jeanette knows a lot about her buildings maintenance company because she tracks everything. through her customer relationship...

Best on time numbers. jet blue, united, express jet and american were at the bottom of the list. >> time for the your business entrepreneur of the week. jeanette hererro knows a lot about her building company. through her customer relationship management program, she knows what her clients want done, how they would like the job completed and what they thought of the work. for more, watch "your business" sunday mornings at 7:30 on msnbc. this day calls you.

>> i wanted to offer something to my clients and to my employees that isn't out there for everyone. this helps us to exceed their expectations and know exactly what it is they want and need. >> she wants to know as much about her company as possible. >> i'm a fanatic of details. >> in fact, the owner of king solutions tracks everything she can. >> part of my interest with the software and my obsession, i think, is to provide a better service for my client. >> the software she is talking about is for customer relationship management program. >> before it was just, you know, a mop and a broom an...