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Devices without telling them about it. apple sang in their apology statement "we know that some of you feel that apple has let you down. we apologize. first and foremost, we would never and have never done anything to shorten the life of any apple device or degraded the user expands to drive customer upgrades. so now they are trying to make it right. they will swap out batteries and customers iphones for just $29. that is $50 cheaper than before. they are also launching a new feature that will allow users to monitor the health of their battery, but battery gait is far from over. elise and nine...

They say they'll cut the price of battery replacement and issue a software update to help monitor battery health. >> my wife has always thought something was happening with those phones. the company issued a letter to customers stating this in part, "we know that some of you feel that apple has let you down. we apoll jooid. we have never and would never do anything intentionally to shorten the life of any apple product or degrade the user experience to drive customer upgrades." >> let's bring in cnn tech reporter heather kelly. nice to see you. but apple did say it deliberately slowed down the...

Apple is scrambling to countser customer outrage and multiple lawsuits after it revealed it deliberately slowed older model iphones. apple says chemical aging and batteries could be one reason behind the lower performance of iphone 6 and 6s devices. they say they'll cut the price of battery replacement and issue a software update. >> my wife has always thought something was happening with those phones. the company issued a letter to customers stating this, in part, quote, we know that some of you feel that apple has let you down. we apologize. we have never and would never do anything intentio...