Detailed text transcripts for TV channel - CNN - 20100401:00:33:00
Bank of america has not responded to our requests. on february 4, bank of america called with some good news. he would get a new loan with more manageable payments. seung those papers means a fresh start for this homeowner. >> and the reporter is joining us now. so explain what make this work so much better than the federal government's program. >> reporter: campbell, it gets the bank and the lender, the borrower face to face. it is old-fashioned banking. foreclosure is about the most dehumanizing process you can imagine. i have e-mails and phone calls from people who say i can't even get some...
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