Stay updated with breaking news from Device Exchange. Get real-time updates on events, politics, business, and more. Visit us for reliable news and exclusive interviews.
Many mobile phone retailers are facing trouble due to Samsung's new "smart upgrade offer." The retailers allege malpractices in the ongoing device exchange offer that is exposing them to risks in regulatory compliance. In response, Samsung has taken corrective measures.
But retailers allege company's "smart upgrade offer" not only jeopardises customer privacy, but the scheme's clauses place responsibility of all wrongdoing on the retailers. According to the upgrade offer scheme, a copy of which ET has seen, Samsung has outlined retailers should be the ones engaging in trade of used mobiles collected as part of exchange offer.
Many mobile phone retailers are facing trouble due to Samsung's new "smart upgrade offer." The retailers allege malpractices in the ongoing device exchange offer that is exposing them to risks in regulatory compliance. In response, Samsung has taken corrective measures.