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We’re All Leaders Here Why encouraging a leadership culture will become the new standard in employee experience. At most large retailers, inventory and product assortment decisions follow a careful planning process. Decisions cascade from a corporate office down to local brick-and-mortars—a one-size-fits-all solution they hope works more often than not. Every employee can—and should—be a leader. getty It’s a widely accepted process, but in a previous role working with a great retail team, I realized it’s also not the one followed by the highest-performing organiz...

Healthcare On The Brink Share to Linkedin From the waiting room to the post-visit follow up, the healthcare experience is overdue for transformation. There’s an old commercial for a company called Life Call that’s seared into the minds of every 1980s latchkey kid. In it, a series of catastrophes befall elderly folks, with one stricken woman calling out the catchphrase, “I’ve fallen and I can’t get up!”  Don’t worry: The victims were saved thanks to the technology that allowed them to summon help, even if they couldn’t get to a phone.  Healthcare has the possibility to transf...

Make The Move From “Feudal” To “Federal” IT Digital transformation promises a revolution, but as with any revolution, there will be growing pains.  Digital transformation calls for rearranging existing IT structures so that teams are connected but autonomous. getty Emerging technologies have created endless possibilities for modernizing the way we work. It’s all fun and games when you’re sitting in the executive suite, drawing up plans and dreaming about the massive productivity and experience gains you’ll realize. It becomes a little less fun when you begi...

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