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In a job where they have to reach their clients, whatever the weather, day and night. if i had ten, 15, 20 more carers, i could give them a job and take the pressure off the local authority and provide care packages for these people stuck in hospital waiting. how desperate are people for care? absolutely desperate. i've had people on the phone that have rung us direct, in tears. in a place like this, you see all the pressures on the care system coming together. there is huge demand. people want to be looked after in their own home, but they simply can't find the staff to meet that demand. it's...

Through winter, but it doesn't tackle more deep—rooted problems. yet this support is vital for people like vernon, who needs four visits a day. you want to spend a night in here on your own in bed, when you can't sleep. you're waiting for that door to go, knowing it's them coming in. theirs is not an easy job they do, you know? you have to clean an old man like me down and clean him and wash him and put him back together again. no. they deserve good money. this care company is part of a larger group looking after about 1000 people. the government says more money is on its way. the boss here ...