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Truly believe that these objects have feelings. and the loss that they would sustain in throwing away milk bottles is not that different than someone who is getting rid of a cat or a dog. >> the homeowner, whose identity is also being kept confidential, is not only looking for help with removal but also to locate a lost family treasure. >> we asked was there anything you're looking for. >> she says, oh, my god, yes, there is. >> i said what. >> i lost my mother's diamond ring. and it would be really amazing if i found it. >> what's the odds of finding something like that in that mess. >> it wa...

I don't walk around barefoot. i don't want stuff on my feet. it just flat-out grosses me out. to cook anything, i have to go to my fridge in my room, get everything i needed, get all my utensils and bring it into the kitchen to prepare my food, then clean it and take it all back to my room. to sweep and mop, i have to do a quarter to a third of a room at a time. i have to move everything away from where i want to mop, which can take 45 minutes to an hour sometimes. mop, wait for it to dry, put it all back and then do the next section. it's very exhausting and very stressful. >> to an outsider,...

Made as much progress as i have. i think it would have been much easier to side step it and find something else that was less distasteful to do and not as difficult. this is very difficult process. so if it were just me by myself, there wouldn't be as much progress. >> despite her mother's recent efforts to change her life, the hoarding has also had an effect on jessica. >> i started seeing reactions in myself that i couldn't understand. i was constantly throwing things of my own away and purging my own belongings. stuff i probably would have liked to have kept. and kind of like there has to b...

>> we don't take the snow shovels and just haul the stuff into a trash can. we actually go through everything. we're going through those papers looking for stocks and bonds and photographs and birth certificates and things like that. >> the removal takes a seven-person crew three days to complete. >> we left him in really good shape. >> the cluttering client avoids eviction. and just months after the cleanup, they receive an unexpected call. >> out of the blue has a conversation with ron and says, i want to call and thank you for saving my life. >> shortly after we did that project, he ended u...

Things like that. >> i've never seen anything like it in my entire life. this much stuff in such a confined space was mind boggling. it was crazy. >> it was full of i guess you might want to call debris up to the ceiling just about. bags and bags of stuff. dishes, mail and everything you can imagine. as you moved into the kitchen, the kitchen was stacked with dishes and, you know, cooking utensils and pots and pans. >> the nastiest had to be the kitchen because there were a bunch of plates that they were used. they weren't washed. and they were stacked up and spoons and forks and pots and pans...