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And pushing her, you know, when she doesn't want to go anymore. >> jessica acknowledges progress has been made, but there's still a long way to go. >> this is probably 75% of what it was about a year ago. used to be completely filled with boxes that were up to your waist and they went higher as they went back. >> i'm not sure i would have made as much progress as i have. i think it would have been much easier to side-step it and find something else that was less distasteful to do and not as difficult. this is a very difficult process. so if it were just me by myself, there wouldn't be as much ...

>> when you looked at the doorway, the top of the doorway was where you would smash your face on it. debris was three feet from the top of the doorway, which is roughly 4 1/2 feet deep. other areas it was higher. basically got stacked. couldn't see out of the windows. some of the places it was stacked to the cleaning. >> it was clean clothes. she would clean them and pack them away. so it wasn't just garbage. >> there's the top of the door. got a little bit of clearance. >> to put that much stuff in there, she had to have been doing it for many years. it was kind of sad. you had kind of a sad ...

Not that simple. >> you don't move stuff. she would be very hurt, first of all, she'd be angry, she'd be hurt at the disrespect to her and her things. she'd be ashamed. it would be kind of like her worst fears coming true right then and there. it would just make the problem worse because it would make her more defensive of everything else. and would make her fight harder to keep it. >> dr. morrison has not treated jessica's mother but has dealt with many similar cases. >> if you were to go into the home of someone who hoards and you were to clean out everything, not only would that make the pe...

I'm 5'3", and it must have come up to my shoulder. a lot of times you see a path and there was no path. you didn't just walk in, you climbed in. it was an amazing amount of trash. >> because of the amount of debris, the living conditions are extremely dangerous. >> she was clearly in danger of having fire in that building. because when you live in a place like that, you have that kind of paper and you have all these extension cords underneath this stuff, one spark with a lot of dryness, it could very easily happen. >> the removal process takes a six-person team two days to complete. 100 large ...

And it's like a tomb enshrining the hoard. it just sits here. a lot of the boxes she moved from other places in here. she'll take stuff out and she'll put stuff back in. >> and among the stuff, 11 cats have free rein of the house. >> they're fuzzy pets, they leave hair, and they scratch on things and that leaves bits. it adds up quickly to equaling a big mess. if it's not kept on top of constantly, it can very easily get out of hand. she bonds with them, she develops a relationship with them. and i think that that does contribute to the hoarding because then it attaches an extreme value to the...