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I have the control over it. and now somebody's telling me that i need to get rid of this and i need to let go. it becomes an issue more of control than perhaps emotional attachment. >> i think it's just the issue of letting it go. i think she feels that when she lets it go, she loses a little bit of control over the item. she doesn't realize the control she has to let it go is much greater. >> for years, the hoarding strains jessica's relationship with her mother, but more recently, the two commit to tackling the problem together without professional help. >> it was you have an issue and you n...

Has been made, but there's still a long way to go. >> this is probably 75% of what it was about a year ago. used to be completely filled with boxes that were up to your waist and they went higher as they went back. >> i'm not sure i would have made as much progress as i have. i think it would have been much easier to side step it and find something else that was less distasteful to do and not as difficult. this is very difficult process. so if it were just me by myself, there wouldn't be as much progress. >> despite her mother's recent efforts to change her life, the hoarding has also had an e...

More than 200 animals are rescued from deplorable conditions. >> a relatively large property. i think it was 20-something acres and there were a number of homes on the property. a number of folks living on the property. but each of these folks had upwards of ten animals in their particular living situation. it was a hoarder commune, if you want to call it that. >> if you didn't know it was there, you didn't know it was there. one of those places tucked in the back, then all of a sudden in the trees, dogs. >> many were kept in a variety of pens and many were just chained on the property. and th...

Everything you can buy at the grocery store, you bring it home and it was all there. >> a lot of paperwork. people have a huge problem with what to do with paper. >> the crew begins carefully sifting through the debris room by room. >> we don't take the snow shovels and just haul the stuff into a trash can. we actually go through everything. we're going through those papers looking for stocks and bonds and photographs and birth certificates and things like that. >> the removal takes a seven-person crew three days to complete. >> we left him in really good shape. >> the cluttering client avoids...

Was where you would smash your face on it. debris was three feet from the top of the doorway, which is roughly 4 1/2 feet deep. other areas it was higher. basically got stacked. couldn't see out of the windows. some of the places it was stacked to the cleaning. >> it was clean clothes. she would clean them and pack them away. so it wasn't just garbage. >> there's the top of the door. got a little bit of clearance. >> to put that much stuff in there, she had to have been doing it for many years. it was kind of sad. you had kind of a sad feeling that somebody was living like this. >> take you to...