Page 38 - E Commerce Platform News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Arch. >> i've had a needle point book from the 1850s sitting on my counter next to me. you just go, that's just another day at unclaimed baggage. >> the company may dominate the market, but brian and brenda know exactly what they're offering their customers. since there's no e-commerce platform, you need to draw people in. one way they've done this is with something they call the baggage experience. >> people have always come in and wanted to say i wish i could open a bag or go into our processing and we've kind of extended what they can't do into something they can do. we invied them to come ...

>> that's when you have to know to turn away some customers. >> and being very clear about your expectations. that's why i like she took the time to really perfect that drawing with the customer, that's so essential. >> do you charge for that? so, you know, you get three drawings for free but if you want 20 drawings then you have to pay me extra. >> absolutely. i really believe that you have to lead the customer. so you give them choice. but as you said her going to have to pay a premium for that. >> great. thanks you guys. >> small details can make a big difference in how are you business thr...