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Think that 9/11 is why i was here. >> the united airlines dispatcher ed ballinger left the airline after 44 years. he has thought about but has not talked to the relatives of those who died on united flight 93. the flight he tried to warn. to say he was sorry. 9/11 commission investigators say there was nothing more ballinger or any of the footnotes in the story could have done. still, ballinger remains haunted by the what ifs still trying to put 9/11 in his wake. when we left him, he and his wife were waiting to sail away again. rich belme took the phone call from flight 93.

>> if this guy doesn't look like an arab terrorist, nobody does. >> i said three words. should i have said something else? what is more to the point than bewear of cockpit. >> i was in my office. >> one of the most horrific days in history. >> we clearly had a hijack in progress. >> they said, be prepared to shoot down the next hijacker. there was a report ten miles, 8 miles. >> this is their story. >> if it was going to hit anything, it was going to hit us. >> the footnotes of 9/11. >> tuesday, september 11, 2001, cloudless in the eastern united states. so begins the 9/11 commission...

>> this guy doesn't look like an arab terrorist. nobody does. >> i said three words. should i have said something else? what is more to the point than beware of cockpit intrusion. >> they are the people who awoke september 11th living ordinary lives. >> i was in my office sitting in that chair. >> reporter: suddenly thrust into one of the most horrific days in this nation's history. >> they said we have some planes. we clearly had a hijack in process. >> they said be prepared to shoot down the next hijack track. >> and they report ten miles from the white house. nine miles. eight mil...

>> i said three words. should i have said something else? what is more to the point than "beware of cockpit intrusion". >> is that america 11 trying to call? >> they are the people who awoke september 11th living ordinary lives. >> i was in my office sitting in that chair. >> suddenly thrust into one of the most horrific days in this nation's history. >> they said, we have some planes. >> nobody move. if you try to make any moves, you'll endanger yourself and the airplane. >> we clearly had a hijack in progress. >> they just said, be prepared to shoot down the next hijack track. i sa...

>> i said three words. should i have said something else? what is more to the point than "beware of cockpit intrusion". >> is that america 11 trying to call? >> they are the people who awoke september 11th living ordinary lives. >> i was in my office sitting in that chair. >> suddenly thrust into one of the most horrific days in this nation's history. >> they said, we have some planes. >> nobody move. if you try to make any moves, you'll endanger yourself and the airplane. >> we clearly had a hijack in progress. >> they just said, be prepared to shoot down the next hijack track. i sa...