Systems Specialist Infrastructure at iOCO
Apr 21, 2021 Essential Functions: Ensure all systems are online, accessible and operating under correct load parameters defined by the client and operational team. Ensure all systems are performing correctly as per the industry best practices and configurations Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame. Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision. Monitoring and responding to alerts generated by the monitoring systems. Managing & remediation of calls within clien...