Detailed text transcripts for TV channel - CNN - 20170410:13:37:00
Management. they were witness to what we were doing. i mean, they coached us because they had to sign off on everything. >> reporter: wells fargo says this is in the past now. its number one priority is rebuilding trust, and the bank has made fundamental changes to reduce the pressure on workers and ensure customers are aware of new accounts opened. banks paid $185 million so far in fines, although it still faces more than a dozen investigations and lawsuits. but just like the financial crisis, jail time for senior executives is unlikely. >> christina alessi filed that report. she joins me now...
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