Detailed text transcripts for TV channel - MSNBC - 20100704:11:37:00
Instead it was one thing and with credibility, customers started saying i need this and that and he listened to their needs. the important thing is not to start thinking of more idea what's we could do with the brand but to listen to what customers are asking for you. >> created the butler bag. how do you know when it's okay to expand into something else and that it's not going to take away from the bag itself which made you popular and successful in the first place? >> it does come with listening to your customers, getting reviews, feedback when somebody buys something. when they ask for some...
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