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Discipline. he appreciates a grand jury. then he doesn't follow up. you're seeing all this come home to roost in a very ugly way. >> the va problems are bo he moth. you've got a new va secretary. what do you make of this? >> i invite us to depersonalize this. >> yes, it's not trump -- >> recognize that everything that doesn't work well in government bureaucracy doesn't work well, extra bad, in the va. >> isn't that sick? >> it's more sick because these are people who we made promises too and in this individualized -- >> but we got that corporate tax cut done. >> it is a difficult problem. one ...

Down some of the owners and apologize. >> one was really sheepish, didn't want to make eye can tact. the other looked at me, looked down. can i help you? >> i said you are up. you have to figure out what to say. you have to apologize. >> funny what they said. they said, some cars were broken into and we were responsible. >> standing over there on my curb was a woman i had never seen. standing like this with her arms crossed. >> reporter: webb just wanted the teens to own up and understand the consequences. >> sometimes when you get shamed or told you did something wrong by somebody else, it ca...