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A law enforcement consulting firm in chicago where mac had taken courses on how to interrogate criminals. immediately, the young intern was fascinated by cindy's case file. she picked it off her boss' desk when he wasn't looking. >> i've since admitted it to my boss, i read the file, and it really was contagious. i took that file home with me almost every single night and just kept rereading it. >> jen leibow, was at the time, an undergrad studying for a communications degree. she quickly became obsessed with suburban detroit teenager who disappeared when she herself was only 4. >> and then i ...

Lackadaisical. >> seriously flawed and botched from the get-go. >> now two decades later, mac asked theresa to come down to the eastpointe p.d. and go over her story yet again. this time it was a different experience. >> i knew right away walking in there that he was listening to what i was saying. very intently. >> the story that the two friends told had for some reason never made it into the police files. it had to do with a surprise birthday party for scott and a planned meeting at the dairy queen. cindy had been over at kathy's house that saturday evening. cindy said she was going to hook ...

Harder edge. >> you've got information that will tell me where this girl is, and you're not saying nothing. and i just think that's bull [ bleep ]. >> he just sits there, doesn't deny it, doesn't refute it, doesn't do anything but sit there and nod his head saying, well, you got that right. >> a suspect, but no body, no witnesses, no forensics. the d.a.'s office was going to need more before moving ahead on art ream. if the d.a. was demanding better evidence, then mac wanted to get into this place and have a look around. it used to be the warehouse where art ream had his carpet business. 1997,...

Commemorating cindy's 21st birthday, the zarzyckis held a candlelight vigil in front of the family home. >> 13-year-old cindy zarzycki -- >> the media picked it up and interest in the fate of the missing teen was revived, with cindy's face popping up on "have you seen me" mailings like this one. >> connie, there was a message to the police here, wasn't it? we're still here, we haven't gone away? >> right. >> and you need to get this going again. >> right. and i had written a poem, i actually had that poem published. >> do you remember a few lines of it? >> cindy jo, where did you go? and it ta...

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