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The first time you had a chance to see him eye to eye. >> i could just tell he was shaken. >> as if the news couldn't get any worse, the griffiths' great dane, cleo, along with a second pet, daisy, had also perished in the flames. craig and keith walked the property surveying the damages. >> we get to the coy pond, he's like, got to get those fish out of there. julie would kill me if something happened to those fish. i was like, you know, let's not worry about that right now. >> overwhelmed by loss, the griffiths were faced with the question, how could this have happened? >> the first thought ...

Heating and air unit wasn't put in properly. >> faulty installation? >> yeah. >> as for the cause of julie's death, that was left to the county coroner's office. deputy coroner ben bradley. what were you working with? >> a very charred body. i could not very well identify it being a person. >> the cause of death seemed obvious. but just to be sure, julie's remains were sent on to the medical examiner for an autopsy. what he discovered was as deeply troubling as it was unexpected. >> he had recovered a projectile in the remains. >> a bullet? >> yes. >> suddenly what was thought to have been dea...

Thought that somehow the new heating and air unit wasn't put in properly. >> faulty installation? >> yeah. >> as for the cause of julie's death, that was left to the county coroner's office. deputy coroner ben bradford. >> what were you working with? >> a very charred body. i could not very well identify it being a person. >> the cause of death seemed obvious, but just to be sure, julie's remains were sent on to the medical examiner for an autopsy. what he discovered was as deeply troubling as it was unexpected. >> he had recovered a projectile in the remains. >> a bullet? >> yes. >> suddenly ...

>> the unit had been installed just days before the fire adjacent to the master bedroom. >> that was my very first thought, that somehow the new heating and air unit wasn't put in properly. >> faulty installation? >> yeah. >> as for the cause of julie's death, that was left to the county coroner's office. deputy coroner ben bradley. what were you working with? >> a very charred body. i could not very well identify it being a person. >> the cause of death seemed obvious. but just to be sure, julie's remains were sent on to the medical examiner for an autopsy. what he discovered was as deeply tr...

>> overwhelmed by loss, the griffiths were faced with the question, how could this have happened? >> the first thought was that it was the new heating and air unit. it had just gone in. >> the unit had been installed just days before the fire adjacent to the master bedroom. >> that was my very first thought, that somehow the new heating and air unit wasn't put in properly. >> faulty installation? >> yeah. >> as for the cause of julie's death, that was left to the county coroner's office. deputy coroner ben bradley. what were you working with? >> a very charred body. i could not very well ident...