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>> i mean, we always talked about it but a lot of times if someone called us and asked us to go show a house, out of instinct you'd jump up and go. >> this was not a last minute showing for beverly. she'd been in contact with clients for a few days. >> it was a man who contacted her. >> she wanted to make sure the wife was going to be there also. shemt she wanted to show them at the same time. i think it made her more comfortable that the wife would be with him. the wife got on the telephone and told her, yes, she would be there. >> her friends pointed out the neighborhood where she was showin...

Story on every newscast? >> every newscast. all kind of feedback from viewers. the biggest story online. the biggest story on facebook. viewers immediately latched on to it. >> shannon miller covered it for nbc affiliate kaark. she said finding her was a local obsession. >> people came out in droves, looking for her, wondering where she had gone. to not come home from work after doing something you do every day left a huge mystery. what happened to her? >> beverly's husband, carl, even made a plea. >> i would like to tell my wife -- >> he sounded heart broken, but not everyone was buying the d...

There were disturbances, but just looked like somebody had walked through there. >> no signs of a struggle inside but he did discover a clue outside the front door. >> there was a tire track in the grass. looked look somebody had pulled up next to the front door or backed into the back door. >> the neighbor across the street had seen something? >> yes, she looked out the window and saw a vehicle pulled into the driveway and later looked outside and saw a skinny white male with short hair at the house with a vehicle backed to the door. >> the detective found more in the back of beverly's car. >...

>> as the hours ticked by, beverly's friend denise couldn't sleep, so she checked her phone. >> there's an e-mail from brenda and i can still see the words that said "it is with a very heavy heart that i let you know we can't find beverly, she went to show a house and she is missing." i still can read that and feel the same pay. >> police and beverly's family gathered at the property trying to figure out where she was. >> how was your dad handling everything? >> he was hard to read. he would sneak away from time to time trying to collect his thoughts. >> and then at 1:00. bam, bam, bam, three ...

>> he came home and told crystal she was dead. >> and the heart of the prosecution's case, the recording of beverly pleading to her husband, they played it for the jury. >> do what he says and please don't call the police. if you call the police it, could be bad. >> prosecutors argue the recording show beverly was kidnapped and contradicted lewis' claim of the hookup. how would the defense explain that tape. attorney bill james ignored it. >> i was unable to come up with any plausible explanation for that recording that helped us. >> was this one of your biggest obstacles? >> everything came b...